Refund & Returns Policy

Last updated: September 21, 2026

This Refund & Returns Policy applies to purchases made from EnerconParts ("we", "us", "our"), of Unit 2A, Milland Road, Neath, SA11 1NJ, United Kingdom, via www.enerconparts.com (the "Site").

1. Consumer Purchases (Individuals)

If you are buying as a private individual (a "consumer") in the UK or the European Union, you have a statutory right to cancel your order within 14 calendar days of receiving your goods, without giving a reason, under the UK Consumer Contracts Regulations 2013 (or the equivalent EU Consumer Rights Directive for EU customers).

To use this right, tell us in writing at Sales@rfm-services.com within 14 days of delivery. You must then return the goods to us within 14 days of that notice, at your own cost, in the condition they were supplied. We will refund the price paid (excluding any express delivery upgrade) within 14 days of receiving the returned goods, or evidence that they've been sent back, whichever is earlier.

2. Exclusions to the Right to Cancel

Given the nature of the refurbished industrial components we sell, the standard 14-day cancellation right does not apply, or is limited, in the following cases:

•     Parts that have been refurbished, tested, or configured to your specific order or compatibility requirements (for example, matched to a particular turbine serial number, model variant, or SAP part number at your request);

•     Large, bulky, or heavy components — including generators, hubs, blade sets, towers, transformers, nacelles, and complete or part turbine assemblies — which are sold as-is once dispatched, given the freight, handling, and re-certification involved in returning them;

•     Goods that have been installed, wired in, or used beyond what's reasonably needed to inspect them.

Where an item falls into one of these categories, this is noted on the individual product listing. If you're unsure whether an item is returnable, contact us before ordering.

3. Business (Trade) Customers

If you're purchasing as a business, contractor, or reseller, the statutory cancellation right above does not apply to your order. Returns for trade customers are considered at our discretion. Where we agree to accept one:

•     the item must be unused, undamaged, and in its original condition;

•     you're responsible for return freight and any associated costs;

•     a restocking fee of up to 20% may apply, particularly on large or bespoke components;

•     bespoke, tested-to-order, or serial-matched parts are not eligible for return.

4. Faulty, Damaged, or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, contact us at Sales@rfm-services.com within 48 hours of delivery with photos of the item and its packaging. We'll arrange an inspection and, where appropriate, a replacement, repair, or full refund including reasonable return shipping. This doesn't affect your statutory rights.

5. How to Start a Return

Contact us at Sales@rfm-services.com with your order number before returning anything. Items returned without prior authorisation may not be accepted, or may be delayed.

6. Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 working days for the refund to appear, depending on your bank or card provider.

7. Contact

EnerconParts
Unit 2A, Milland Road, Neath, SA11 1NJ, United Kingdom
Email: Sales@rfm-services.com