Shipping Policy

Last updated: September 21, 2026

This Shipping Policy explains how EnerconParts dispatches and delivers orders placed on www.enerconparts.com.

1. Where We Ship

We currently ship within the United Kingdom and to the following European countries: Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, and Spain, along with a number of other international destinations shown at checkout. If your country isn't listed at checkout, contact us — we may still be able to arrange delivery.

2. Processing Times

Most in-stock parts are inspected, packed, and dispatched within 2–5 working days of order confirmation. Large or heavy components (generators, hubs, towers, transformers, and similar) may require palletised freight and can take longer to prepare — we'll contact you with an estimated dispatch date if this applies to your order.

3. Freight for Large or Heavy Items

Some components are too large or heavy for standard parcel carriers and are shipped by palletised or specialist freight. Where this applies, shipping costs are based on weight, dimensions, and destination, and may be quoted separately rather than calculated automatically at checkout. We'll always confirm freight costs with you before dispatch.

4. International Orders, Duties & Taxes

Prices shown to customers in the European Union are converted to and charged in Euros. Orders shipped outside the UK may be subject to import duties, customs charges, or local taxes on arrival, which are the recipient's responsibility and are not included in our prices or shipping charges.

5. Tracking

Where a tracked shipping method is used, you'll receive tracking information by email once your order has dispatched. For palletised freight, tracking may be provided directly by the freight carrier.

6. Delivery Issues

Please inspect large or palletised deliveries before signing for them where possible, and note any visible damage on the delivery paperwork. If your order arrives damaged, incomplete, or doesn't arrive within the expected timeframe, contact us at Sales@rfm-services.com with your order number.

7. Contact

EnerconParts
Unit 2A, Milland Road, Neath, SA11 1NJ, United Kingdom
Email: Sales@rfm-services.com